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Jubilee for Suppliers
What are my responsibilities as a supplier on Jubilee?
What are my responsibilities as a supplier on Jubilee?

Learn the responsibilities of becoming a Jubilee supplier

Rochelle May avatar
Written by Rochelle May
Updated over a week ago

These guidelines help us create an ecosystem of dropshippers who are excited to build their business and customer base by selling your products.

You have the following responsibilities once you have become a supplier on Jubilee:

Product Images and Descriptions

Watermarks are not permitted on product images. Descriptions that are ready-to-market go a long way as they make it easy for retailers to add their brand name and/or logo and push your products to their stores.

Product pricing

Pricing on your products should not be increased once your products have been published. We understand that pricing may reasonably change due to general inflation, however, if you plan to have any price increase above 15% please send us a notification for review.

Shipment Packaging

Since products are white-labeled, please refrain from including any promotional material that leads customers to your own website. Orders must be shipped in neutral packages without your company logo or information on the cardboard box/envelope used for shipping.

Customer Invoices

Please print and include Jubilee's generated invoice that is attached to every order in the package to end customers.

Order Processing

You are required to process orders within the timeframe you have specified. You are required to maintain an order success rate of 95% or more as this enables your dropshippers to nurture repeat customers. Suppliers who are unable to provide reliable order fulfillment will be at risk of removal from our platform.

Shipping and Tracking Number

All orders must be shipped with a tracking number and must be received by the customer within the time frame you have specified on your application.

After-sales Support

Suppliers have the responsibility to respond to order inquiries in a timely manner, within 24-48 hours. Shipment issues may happen from time to time, and suppliers must be able to respond within 10 business days. Jubilee reserves the right to intervene with a refund decision when there is strong evidence of failure for delivery.

Failure for delivery may include delivery to the wrong address, shipments that have surpassed twice the number of days that were set as the original shipping duration (up to 7 business days), etc.

Payment Schedule

All suppliers are paid according to the payout schedule.

Got questions? Reach out to our live customer support using the chat button on the bottom left of your screen or via email at [email protected] πŸ˜πŸ’„

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